1.) What do the terms "Open Box" , "Repaired" , and "Missing Parts" mean in the description?
"Open Box" items are items that have been in our stores, sometimes as a display, sometimes as a non-defective purchase return from a customer. Descriptions have to be general rather than specific because we often have more than one of an item and there is, inevitably, some variation between items with respect to condition. "Repaired" items are products that we have returned to the manufacturer (or authorized Service Center) for a variety of reasons, restored to good working condition, and then sold on auction. Additionally, we now offer some products as "Missing Parts" auctions. These products are acknowledged to be missing one or more critical items. These auctions can be of standard Open-Box / Display items or of Repaired items. Missing Parts auction ads can be distinguished by the presence of a red box at the bottom of the description with the words: "Missing Parts:", followed by a list of precisely which critical pieces are missing. In the event that any Ritzauction product proves to be defective, you may return the item to ritzcamera.com within 30 days* for exchange or, if an exchange is not possible, a refund

* With Missing Parts auctions, it is the responsibility of the buyer to test the product within the 30 day limit - even if the items critical for testing and evaluating are listed as missing..

2.) How much do you charge for shipping?
A chart with shipping options and prices is located at the bottom portion of each auction listing. For U.S. customers, shipping charges are fixed and not subject to zones or zip codes. At this time, shipping charges for most auction items are only $12.95 for UPS Ground Service or United States Postal Service. You may also opt, at the time of settlement on a winning auction, for using FedEx 2nd Day service at $16.95 per item or FedEx Overnight service at $24.95 per item. In the case of oversized items, 2nd Day and Overnight service will not be offered and the Standard shipping charge will be increased in accordance with the size of the package. Any change from the Standard shipping charge will be noted explicitly in the item description. At the time your auction is completed, you will receive a "Winning Bidder" that contains a link to our secure web site where you'll find your auction item waiting for you at your winning bid price. Shipping preferences can be indicated during the checkout process. If no preference is indicated, shipping charges will default to the lowest possible charge.

3.) Do I have to pay tax?
We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations: California, Kansas, Georgia and Maryland. For bidders in these states, our price includes all applicable taxes. (To satisfy consumer reporting rules, your winning bid price for each item will be discounted by an amount equal to sales tax. The order total will then be the same as an order completed without tax.)

4.) What if I'm unhappy with my auction product?
All Auction Sales Are Final. Auction items can be returned only for defective replacement. If the winning auction item you receive is not in good working order, simply return it within 30 days of receipt to ritzcamera.com for an exchange or, if the item is no longer available, a refund. Products listed as "New" (noted in the description), come with the full warranty offered by the manufacturer. To obtain warranty service, please take the product, along with the invoice you received, to any authorized dealer or service center..

5.) I'd like to know the reserve price on one of your auction items.
Currently, it is our policy to not disclose a reserve price, if one exists. This is solely in the interest of fairness to all potential bidders. Reserve prices are set at amounts which reflect an excellent bargain for the bidder. We encourage bidders to set their bid, for whatever item strikes their interest, at the maximum amount that the bidder feels would still be a "good deal". Then, let eBay's proxy bidding system do the work. (click here for details) The proxy bidding system will, in turn, either set your bid at the lowest $ point necessary to be a winner. If you find that your maximum bid amount is still below the reserve, you can leave the bidding confident that this item will sell for more than you're willing to pay.

6.) An auction in which I was interested, closed without a winning bidder. For what price will you now sell this item?
We offer our auction merchandise only in an auction format. If an item fails to sell, please look for a re-listing soon after. If an item continues to fail to sell, we will modify reserves and minimum bids until we have a successful sale for the item.

7.) Do you offer international shipping?
At this time, we offer shipping only to addresses in the United States and Canada. Please see any of our auction listings for complete details of shipping charges.

8.) The Buy-It-Now feature is no longer on the item.
eBay has structured the Buy-It-Now feature so that it is effective only until the first bid is registered or, in the case of a reserve auction, until the reserve price has been met. After the first bid is made on non-reserve auctions or after the reserve price is met, the Buy-It-Now disappears and the item runs its course like any other piece offered for auction.

9.) What forms of payment do you accept?
We accept charge cards issued by Master Card, Visa, American Express and Discover. We can also electronically debit your checking account. At the end of the auction you will receive a Winning Bid e-mail from us. This e-mail will contain a link to the checkout page of our regular site where your auction item will be waiting in the electronic shopping cart. Should you experience a check-out difficulty or have a question, please contact our Customer Service Department at 1-877-690-0099. Our Customer Service department is open Monday though Friday from 9am to 9pm Eastern Time and on Saturday from 9am to 3pm. Please Note: we do not, at this time, accept PayPal, Billpoint or any other pay system beside those indicated above.

10.) If I win more than one item, can I combine the items to save shipping costs?
No. Shipping/Handling costs are fixed on a per item basis. Shipping/Handling costs are significantly higher for auction items than for regular items because each item must be personally inspected and guaranteed to be in acceptable condition and include all critical accessories. We believe a fixed cost to be an advantage. With shipping/handling costs stated up-front, the cost can be easily taken into consideration as part of the total price. Simply stated, as a bidder, you can make a judgment as to the maximum amount you're willing to pay then subtract for shipping to determine the highest bid you're willing to place.

11.) I live nearby. Can I pick up the auction item I've won from your warehouse?
No. Unfortunately, our order fulfillment system isn't set-up to accommodate a personal pick-up of the merchandise. Our warehouses have no area from which we may service customers and there is no provision within our tracking system software to accept a personal delivery. We can offer only shipment via one of the methods described in the auction listing.

12.) How do I see all of the items that RitzCamera currently has available on auction?
You can always go directly to our regular e-commerce site, ritzcamera.com. Once there, you'll see a "tab" at the top of the page marked "RitzAuctions at eBay". Click the tab and you'll go to a page where you can see all of the items we currently have on auction. You can also see all of our available auctions on our eBay About Me page (our eBay User ID is: ritzauctions) and, finally, you can type "RitzCamera" into the eBay search window to display the full number of auctions. (Be sure to select, “Search title and description”.)

13.) Can I buy a RitzCamera Expanded Service Policy on my auction item?
Only items that are labeled as being "New" are eligible for a RitzCamera.com Expanded Service Policy. Additionally, some new items are pre-bundled with a policy.

14.) I made a mistake in bidding on an item. Can you remove my bid for me?
If you made an error in bidding on a Ritz Auction item, eBay provides a mechanism for you to retract your bid. Please go to any page on eBay and click in the "Services" box at the top. From the Services page, find "Go directly to Buying and Selling Tools". Click that link and the new page will have a list of "Buyer Tools". Under Buyer Tools is a link marked "Retract My Bid".

15.) When I attempt to Check Out, your site tells me that my item is on Backorder! How can that be?
It is sometimes (though rarely) the case that administrative errors in our system, such as inventory miscounts, indicate that we are out of an item when it is actually here. If you receive this message, please contact our Customer Service department so that we may correct the problem and handle the order manually. Our Customer Service department can be reached at 1-877-690-0099 and is open Monday though Friday from 9am to 9pm Eastern Time and on Saturday from 9am to 3pm.

16.) How soon can I expect my order to ship after it has been paid for?
Once payment has been received and confirmed, orders are fulfilled within one working day. In most cases, an e-mail with a link to our site is sent within minutes of an auction's close. If the winning bidder uses that link and pays via credit card, the order will, with rare exceptions, ship the next day. For your convenience, whenever we ship an order, we electronically mail a shipping confirmation notice.

17.) I didn't receive a Winning Bid e-mail! / The payment link from your Winning Bid e-mail isn't working!
If you did not receive a Winning Bid e-mail or are experiencing problems using the link, then please contact our Customer Service Department directly at 1-877-690-0099. They can assist you with completing the sale. Our Customer Service department is open Monday though Friday from 9am to 9pm Eastern Time and on Saturday from 9am to 3pm.

18.) When can I expect feedback to be left?
RitzCamera firmly believes that bidders who successfully bid and then complete their auctions are entitled to positive feedback and our system is designed to automatically provide positive feedback for completed orders. At the same time that you were sent your shipping confirmation e-mail, we triggered a feedback comment to be left by our automated system. This comment should show up on your profile within 24 hours of the trigger. If you have already received your item then you should also have already received feedback. If you haven't yet received the feedback, then please notify our Customer Service department at 1-877-690-0099. They will contact the Auction Management Team who will leave feedback manually. The Customer Service department is open Monday though Friday from 9am to 9pm Eastern Time and on Saturday from 9am to 3pm.